Privacy Policy
Last updated: 20 May 2026
Inovaplus Ltd respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect personal information when you contact us, use our website, make an enquiry, work with us as a client or supplier, or interact with us in relation to our consultancy, technology, infrastructure, website, project support or related services.
1. Who we are
Inovaplus Ltd is a UK limited company providing practical technology, infrastructure, systems and project consultancy services.
For the purposes of UK data protection law, Inovaplus Ltd is the data controller for personal information collected and used through this website and in relation to our business activities.
Contact details:
Inovaplus Ltd
Cannock, Staffordshire
Email: info@inovaplus.com
2. What personal information we collect
We may collect and use the following types of personal information:
• your name;
• your email address;
• your telephone number, if provided;
• your organisation or business name;
• your job title or role, if relevant;
• information you provide when making an enquiry;
• information contained in emails, forms, documents or correspondence you send to us;
• information about services you request or projects we discuss with you;
• basic website usage information, such as IP address, browser type, device type and pages visited, where collected by our website, hosting provider or security tools.
We only collect information that is relevant to our business relationship, enquiry handling, service delivery, website operation or legal obligations.
3. How we collect personal information
We may collect personal information when you:
• contact us by email;
• use a contact form on our website;
• ask us to provide information or services;
• work with us as a client, supplier, partner or project contact;
• provide information during meetings, calls or correspondence;
• visit or interact with our website.
4. Why we use personal information
We use personal information for the following purposes:
• to respond to enquiries;
• to communicate with clients, suppliers and project contacts;
• to provide consultancy, technical, infrastructure, website or project support services;
• to prepare proposals, quotations, briefings, reports or project documentation;
• to manage business relationships;
• to administer and protect our website, systems and business records;
• to comply with legal, tax, accounting and regulatory obligations;
• to maintain appropriate records of business activity;
• to improve our services and website.
5. Lawful bases for using personal information
We use personal information only where we have a lawful basis under UK data protection law.
Depending on the circumstances, this may include:
• Contract: where processing is necessary to take steps before entering into a contract or to perform a contract with you or your organisation.
• Legitimate interests: where processing is necessary for our legitimate business interests, such as responding to enquiries, managing client and supplier relationships, operating our website and providing services, provided those interests are not overridden by your rights and freedoms.
• Legal obligation: where processing is necessary to comply with legal, accounting, tax or regulatory requirements.
• Consent: where we rely on your consent, for example for certain optional communications or cookies, you may withdraw consent at any time.
6. Who we share personal information with
We do not sell personal information.
We may share personal information where necessary with:
• IT, website, hosting, email and cloud service providers;
• professional advisers, such as accountants, legal advisers or insurers;
• project partners, contractors or suppliers where this is necessary to deliver services or respond to an enquiry;
• public authorities, regulators or other bodies where required by law;
• payment, accounting or business administration providers where relevant.
Where third-party service providers process personal information on our behalf, we expect them to protect that information and use it only for the purposes for which it was provided.
7. Website hosting, security and analytics
Our website is hosted using third-party hosting and website services. These services may process technical information such as IP addresses, device information, browser information and website access logs.
We may also use website security tools, spam protection, caching, backup, form and analytics tools. These tools help us operate, protect and improve the website.
8. Cookies
Our website may use cookies or similar technologies to support normal website operation, security, performance, analytics or embedded content.
Some cookies may be essential for the website to work correctly. Others may be used to understand how visitors use the website or to support third-party services.
Where required, we will ask for consent before using non-essential cookies.
You can also control cookies through your browser settings.
9. How long we keep personal information
We keep personal information only for as long as necessary for the purpose for which it was collected.
In general:
• enquiry information may be kept for a reasonable period so we can respond and maintain a record of the enquiry;
• client, supplier and project records may be kept for the duration of the business relationship and for a reasonable period afterwards;
• accounting and tax records are normally kept for the period required by law;
• website security logs and technical records are normally kept for a limited period unless needed to investigate security, fraud or technical issues.
10. How we protect personal information
We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.
These steps may include secure hosting, password protection, access controls, backups, security software, anti-malware tools and appropriate internal procedures.
No website, email system or internet transmission can be guaranteed to be completely secure, but we aim to use proportionate measures appropriate to the nature of the information we hold.
11. International transfers
Some of the service providers we use may process data outside the United Kingdom.
Where this happens, we expect appropriate safeguards to be in place, such as adequacy arrangements, standard contractual clauses or equivalent protections required by data protection law.
12. Your rights
Under UK data protection law, you have rights in relation to your personal information. These may include the right to:
• be informed about how your information is used;
• access the personal information we hold about you;
• ask for inaccurate information to be corrected;
• ask for information to be erased in certain circumstances;
• restrict or object to certain processing;
• ask for your information to be transferred where applicable;
• withdraw consent where we rely on consent;
• complain to the Information Commissioner’s Office.
These rights are not absolute and may depend on the circumstances.
To exercise your rights, please contact us at:
13. Complaints
If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.
The ICO website is:
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will be published on this website and the “Last updated” date will be amended when changes are made.